FAQ

Orders

• Can I update disclosures after a sale?
• I've been charged a penalty why?
• Because my account is locked, I can only send a screenshot
• Where do I report a customer rejecting a transfer?
• Can I cancel an order after a sale has occurred?

General

• Contact Us
• How do I unsubscribe from myTickets POS email notifications?
• What is your mobile/eTransfer ticket retransfer policy
• What is your policy on denied entry?
• Where can I find the seller agreement?
• Where can I find the seller terms?

Tickets

• Can I list parking passes?
• Do I need to upload proof of eTransfer delivery?
• How do I confirm an eTicket listing is delivered?
• How do I confirm an eTransfer listing is delivered?
• How do I provide reissued tickets for a postponed event?
• How do I select splits for listings?

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